Política de reembolso

Return & Refund Policy

At CloudNest™, we want you to be completely satisfied with your purchase. If you’re not perfectly comfortable, we’re here to help.

1. 30-Day Hassle-Free Returns

We offer a 30-day return window. If you are not satisfied with your CloudNest™ commodity, you have 30 days from the date of delivery to request a return.

2. Eligibility Requirements

To be eligible for a return, your item must be:

• In the same condition that you received it.
• Unused and in its original packaging.
• Accompanied by a receipt or proof of purchase.

3. How to Initiate a Return

To start a return, please contact us at [jidao3555@gmail.com] with your order number and the reason for your return. Our team will provide you with instructions on where to send your package.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days.

5. Shipping Costs

Please note that customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. (Optional: If you offer free return shipping, change this to: "We provide free return shipping labels for all domestic orders.")

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [jidao3555@gmail.com] so we can evaluate the issue and make it right.

Last updated: June 7, 2026